COI – Česká obchodní inspekce kontroluje a dozoruje právnické a fyzické osoby prodávající nebo dodávající výrobky a zboží na vnitřní trh, poskytující služby nebo vyvíjející jinou podobnou činnost na vnitřním trhu, poskytující spotřebitelský úvěr nebo provozující tržiště (tržnice) pokud podle zvláštních právních předpisů nevykonává dozor jiný správní úřad.

EUROPEAN CONSUMER

European Consumer Centre Czech Republic (ECC) provides information about consumer rights in the European Common Market. It assists and advises consumers in their disputes with merchants from other countries of the European Union, Norway and Iceland.

CONSUMER RIGHTS

The buyer’s rights, or the corresponding responsibilities of entrepreneurs during the manufacture, import, distribution and sale of products, can be found in a range of special legislation related to the specific commodity or to certain properties of the product, etc.

ADVISORY ACTIVITIES

Need to advise or ask? Take advantage of our advisory line with information and the possibility to get in touch with the operator.

Novela zákona o ochraně spotřebitele

Dne 6. 1. 2023 nabyla účinnosti novela zákona o ochraně spotřebitele. Odpovědi na nejčastější otázky naleznete zde.

Pokuty za nejakostní paliva

Česká obchodní inspekce zveřejňuje všechny pokuty za nejakostní paliva v okamžiku nabytí právní moci rozhodnutí, všechny najdete zde.

Informační kampaně

Na co si dát pozor při nákupu zboží? Jaké výrobky zvyšují riziko nebezpečí? Více k této problematice najdete zde.

News

Information for consumers: online marketplaces and the activities of the Czech Trade Inspection Authority in this area

(Prague, 9 June 2025) In recent years, the so-called online marketplaces have been growing in the area of distance selling. These are not traditional e-shops, but platforms whose providers allow other entities to place their offers here and sell products directly via these platforms.

Press Releases

In the second quarter of this year, the CTIA inspected bazaars and pawnshops. Violations of legal regulations were found in almost 40% of the inspections

(Prague, 23 September 2025) The Czech Trade Inspection Authority carried out a total of 63 inspections of bazaars and pawnshops in the second quarter of this year. Violations of legal...

Toy inspections in the second quarter confirmed recurring shortcomings in mandatory product labeling, with legal violations found in more than half of the inspections carried out

(Prague, September 16, 2025) The Czech Trade Inspection Authority has evaluated inspections aimed at compliance with the Act on Technical Requirements for Products. It inspected toys...

In the second quarter of this year, the Czech Trade Inspection Authority seized 8,683 counterfeit items with a total value of more than CZK 35 million

(Prague, September 3, 2025) In the second quarter of this year, the Czech Trade Inspection Authority continued to monitor compliance with the ban on offering for sale, selling, and...

EUROPEAN CONSUMER

CONSUMER RIGHTS

ADVISORY ACTIVITIES

News

Information for consumers: online marketplaces and the activities of the Czech Trade Inspection Authority in this area

Press Releases

In the second quarter of this year, the CTIA inspected bazaars and pawnshops. Violations of legal regulations were found in almost 40% of the inspections

Toy inspections in the second quarter confirmed recurring shortcomings in mandatory product labeling, with legal violations found in more than half of the inspections carried out

In the second quarter of this year, the Czech Trade Inspection Authority seized 8,683 counterfeit items with a total value of more than CZK 35 million

Risky E-shops

Unsafe Products

CTIA Inspectorates

Overview of inspectorates

Central Inspectorate

Central Bohemia and Prague

Regions of Ústí nad Labem and Liberec

Regions of Plzeň and Karlovy Vary

Southern Bohemia and Vysočina Regions

Southern Moravia and the Region of Zlín

Moravian-Silesian and Olomouc Regions

Regions of Hradec Králové and Pardubice