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European Consumer Centre Czech Republic (ECC) provides information about consumer rights in the European Common Market. It assists and advises consumers in their disputes with merchants from other countries of the European Union, Norway and Iceland.

News

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Not only discounts undergo big changes as from today

(Prague, 6 January 2023) The Czech Trade Inspection Authority points to the effectiveness of the amendment to the Act on Consumer Protection, which has a major impact on traders, especially in relation to special offers and clearance sales. “When determining discounts on products, traders will now have to base their discounts exclusively on the lowest price they have sold the product for in the last 30 days,” said Jan Štěpánek, director...

Press Releases

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The Czech Trade Inspection Authority checked the ban on the sale of alcohol and tobacco to minors

(Prague, 3 June 2025) During the first quarter of this year, the Czech Trade Inspection Authority continued to carry out inspections as part of its inspection action to verify whether...
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The Czech Trade Inspection Authority detected further cases of consumer discrimination in the first quarter of this year

(Prague, May 20, 2025) During the first quarter of this year, the Czech Trade Inspection Authority checked whether traders discriminate against consumers. It carried out a total of...
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The Czech Trade Inspection Authority checked compliance with the ban on abusive arrangements in consumer contracts

(Prague, May 14, 2025) In the final third of last year, the Czech Trade Inspection Authority monitored compliance with the obligations arising from the Consumer Protection Act, in particular...

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