Category: Press Releases

(Prague, September 9, 2014) One consumer realised how important it is to keep bills of purchase at the cash desk and to check them, too. She notified the Czech Trade Inspection Authority that a chain store billed her a deposit for a bottle which they subsequently don’t buy back. Based on this submission inspectors of the Czech Trade Inspection Authority inspected the situation in two premises of the chain store. The complete press release is available in the attachment.

(Partial report of 2nd quarter of 2014)(Prague, August 29, 2014) Continuous increase concerning number of entities making business on the internet brings permanent findings of illegal conducts of e-shops’ operators towards consumers. However, the Czech Trade inspection Authority uses all legal means to eliminate negative impacts of unfair vendors’ conducts on consumers’ trust in this form of commerce. Results of inspections carried out in the 2nd quarter of 2014 repeatedly proved that a half of inspected e-shops with findings of breaches of law...

(Partial report for 2nd quarter of 2014)(Prague, August 29, 2014) In the 2nd quarter of 2014, inspections of contracts concluded pursuit to the Act on Consumer Credit continued within inspections of intermediaries, credit providers as well as other subjects, including inspections of offers and advertisement on consumer credit. In 57 cases, one third of inspected entities met the legal requirements while breaches detected in the other two thirds of cases varied, however half of the detected shortcomings concerned the Act on Consumer Credit. “The...

(Prague, August 28, 2013) Inspections of the level of services provided by funeral homes belongs among the most difficult activities. One of the reasons for this is the finding that even the last moments of a man are not a sufficient reason for some entrepreneurs to act correctly towards mourners without trying to benefit from their difficult life situation and sadness from loss of a loved one. Results of the CTIA action show that four of ten inspected funeral homes breached obligations stipulated by the Act on Consumer Protection – they most f...

(Monitoring of fuel quality – July 2014)(Praha, August 22, 2014) Summer is high and Czechs have become a moving nation – they travel both on their own and in public transport and the need for fuels also remained the same for regular transport and other services. The Czech Trade Inspection Authority has a good news for all users of motor vehicles – in July it detected noncompliance with quality requirements only in 2 diesel fuel samples of all 222 collected motor fuel samples. In both cases it detected less significant shortcomings – lower value...

(Partial report of 2nd quarter of 2014)(Prague, August 18, 2014) Inspections of seasonal clearance sales and special offers keep the Czech Trade Inspection Authority busy all through the year because the Czech Republic is a phenomenon concerning sales as vendors try to keep attention of consumers during the entire year. However, not all of them act correctly and in compliance with law. In the 2nd quarter of 2014, inspectors inspected 667 workplaces and selling points that offered favourable prices within seasonal clearance sales or special offe...

(Prague, August 14, 2014) CTIA warns against the Angelcare device which is without wire cover. The movement and sound baby monitor Angelcare which has various types was notified into the RAPEX system by Malta because it was not secured enough and two cases of strangulation were reported. “The Czech Trade Inspection Authority ordered distributors to equip the product with wire cover to ensure security of babies. Consumers who have already bought the product should ask the distributor for the supplementary safety elements,” recommended the Direct...

(České Budějovice, Hradec Králové, August 13, 2014) Summer season is high and so are the never ending inspections of the CTIA in all regions of the Czech Republic. Inspectors monitor selling of goods and provision of services focused on tourists, regular and occasional visitors and they also inspect compliance with principles of fairness of sale as well as other sellers’ obligations stipulated in legal regulations supervised by the CTIA. During past days, inspectors inspected gardens of restaurants, a fair in Hostinné and organizers of presenta...

(Partial report of 2nd quarter of 2014)(Prague, August 12, 2014) Main touristic season is the period when CTIA inspectors are very busy. From April to late September they monitor selling of products and provision of services in most locations visited by thousands of both Czech and foreign tourists, i.e. a number of cultural and historical sights, accommodation facilities, sport venues as well as stalls with refreshment, souvenirs and various seasonal assortments. In the 2nd quarter, inspectors selected 308 workplaces, including 110 in which sho...

(Prague, August 8, 2014) When on holiday abroad consumers often don’t manage to effectively lodge a claim against a trader from the destination country because of lack of knowledge of the local language. A new mobile application “ECC-Net Travel” by the European Consumer Centres’ Network offers prompt assistance in these situations. It immediately displays consumer rights for most frequent problems, including concrete sentences for such situations in 23 EU languages, Norwegian, and Icelandic. The complete press release is available in the atta...