Category: Press Releases

(Prague, June 26, 2014) Your luggage didn’t arrive at the airport at the destination of your holiday? You may have the right for compensation up to 35,000 CZK. You shall prove the harm at best by providing receipts of items you needed to purchase in your final destination. People learned this within the Air Passenger Rights Day at the Václav Havel Airport Prague on June 26. The complete press release is available in the attachment.

(Partial report of first quarter of 2014)(Prague, June 18, 2014) Within the market surveillance CTIA inspectors find out that sellers permanently breach certain intellectual property rights when they sell and offer counterfeits and use prohibited unfair commercial practices. High ratio of detected flaws – 67.3% - as well as frequency of detected counterfeits (36.06 % of inspections) is a proof of such violations of legal regulations in the surveillance competence of the Czech Trade Inspection Authority. In the first quarter of 2014, the highest...

(Extraordinary inspection action at Olomoucká marketplace in Brno)(Brno, June 19, 2014) An extraordinary inspection action of inspectorate seated in Brno was based on information received from members of the Alien Police who detected a stall at Olomoucká marketplace in Brno in which counterfeits of popular trademarks were offered. “More than 500 pieces of counterfeits of textile products, shoes, and haberdashery were detected within the inspection and placed out of reach of the inspected marketeer. The value calculated in the prices of original...

(Partial report of 1st quarter of 2014)(Prague, June 4, 2014) Results of inspections focused on intermediaries and providers of consumer credit proved high ratio of shortcomings concerning obligations stemming from the Act on Consumer Credit as well as other laws. During 1st quarter, in total 65 inspections were carried out, including 78.5% of cases in which inspectors detected violations of law. Other inspections are still in progress. The total of 49 fines amounting to 2,917,500 CZK was lawfully imposed in the respective period. The most freq...

(Partial report of 1st quarter of 2014)(Prague, May 27, 2014) Already before the start of the touristic season, the Czech Trade Inspection Authority began to monitor offers of services of tour operators and travel agencies. When inspectors detected shortcomings concerning information obligations, they launched inspections. Results of these inspections, consisting also of investigations of consumers’ queries from the first quarter of 2014, again proved that clients’ problems still repeat. Inspectors detected one or more violations of obligations...

(Partial report of 1st quarter of 2014)(Prague, May 22, 2014) Offering and selling goods within special offers and clearance sales as well as services with various price advantages are continuously monitored and inspected by the Czech Trade Inspection Authority. Results of these inspections from 1st quarter 2014 again proved that within sale of discounted products legal regulations are still being violated – especially the Act on Consumer Protection. Inspectors detected shortcomings in 401 of 1,051 inspections. In almost half of the cases selle...

(Monitoring of fuel quality in April 2014) (Prague, May 20, 2014) Inspections of fuel continued in compliance with the schedule in April 2014. The total of 15 of 243 collected fuel samples – 6.2% - failed which was the worst result from December, 2011, when 7.4% of samples were noncompliant. The reason for such result was higher number of poor quality LPG samples. Based on shortcomings detected in LPG samples in March, the CTIA increasingly focused its attention on this fuel type. Laboratory analysis proved the suspicion: in 10 of 37 collected ...

(Ústí nad Labem/Prague, May 15, 2014) The amendment of the Act on Consumer Protection imposed new information obligations on companies organising sales demonstration events. However, the Czech Trade Inspection Authority most frequently finds out failures to meet these obligations or avoidance of the rule. Some companies fail not only to meet the obligation to announce organized events, but also fail to provide consumers with sales contracts regarding the purchases. As the CTIA found out, the reason is that these companies are not registered and...

(Prague, May 14, 2014) The Czech Trade Inspection Authority is pleased to announce that the initiative OpenData.cz that associates workers of Czech universities launched the website VysledkyKontrol.cz to make available all information from inspection activities of the CTIA in a clearer, more differentiated and user-friendly way than before. The information are regularly – once in three months – updated with new data filed into the same source files related to inspections that have been carried out since January 1, 2012. The Czech Trade Inspecti...

(Partial report of first quarter of 2014)(Prague, May 13, 2014) Obligation to label shoes not only with standard data on manufacturer or size but also with symbols concerning materials used in major parts of shoes, i.e. material of the top, lining, insole and sole, is stipulated in an implementing decree to the Act on Consumer Protection*). As proven by results of an inspection action concerning labelling of shoes and shortcomings detected by the Czech Trade Inspection Authority, a certain number of vendors don’t care about compliance with lega...