Category: Press Releases

(Prague, 28 December 2020) In the third quarter of 2020, the Czech Trade Inspection Authority continued in inspections aimed at discrimination against consumers. In total, it carried out 248 inspections and identified suspicions of this undesirable social phenomenon in 3 cases.

(Prague, December 23, 2020) The Czech Trade Inspection Authority responds to numerous questions from entrepreneurs and journalists, and confirms that the Act on Retail and Wholesale opening hours will not apply again during the Christmas time. However, it is still necessary to think about the current measures of the Government of the Czech Republic.

(Prague, 22 December 2020) For the fifth year running, the Czech Trade Inspection Authority was leading a list of risky sites, which are usually anonymous or even fraudulent, and it is better to avoid them. This year before Christmas, this number of pages that we warn against already exceeded the magic number of 1,000. "The Czech Trade Inspection Authority does not have the legal power to directly block risky or fraudulent websites, but it can fine operators for violations of laws within the surveillance scope of the CTIA. Operators of these ri...

(Prague, December 21, 2020) On December 16, 2020, the Czech Trade Inspection Authority of the South Bohemian Region and the Vysočina Region, in cooperation with the Alien Police, carried out an extraordinary inspection action at the marketplace in Vyšší Brod. It focused on the offer, sale and storage of products infringing certain intellectual property rights, i.e. counterfeits. Inspectors took the total of 1,976 items of products in the total value of CZK 8,469,370. There was a suspicion of storing and selling illegal imitations. Two stands we...

People, who don’t receive Christmas gifts ordered and paid online with a card, can get their money back. They can ask their card issuer for chargeback – a tool thanks to which their bank can withdraw the amount from the trader’s bank if the trader doesn’t prove the delivery. The experience of the European Consumer Centre shows that banks are likely to help their clients although they aren’t obliged by law to carry out chargeback. Similar procedure is possible when paid by some of electronic payment systems. No such refund can be expected in cas...

(Prague, 11 December 2020) In the third quarter of this year, the Czech Trade Inspection Authority continued to inspect the offer and provision of services related to the conclusion of energy supply contracts. It carried out a total of 14 inspections. Six inspections were completed and in 3 cases the intermediaries of these services committed deceptive conduct.

(Prague, December 8, 2020) In the third quarter of this year, the Czech Trade Inspection Authority carried out inspections on the sale of counterfeited goods. During this period, ordinary stores, marketplaces and so-called "flea markets" were reopened, the operation of which was significantly reduced in the previous quarter due to the ongoing coronavirus epidemic. Inspectors from all regional inspectorates carried out a total of 201 inspections and found 42 of them breached the prohibition on offering, selling and storing counterfeited products...

(Prague, 2 December 2020) The Czech Trade Inspection Authority inspected the quality of fuel in October 2020. It took 175 fuel samples and two diesel samples did not meet the quality requirements.

(Prague, November 20, 2020) On the Child Rights Day, here are some essential tips for safe online shopping of toys. In view of the current anti-epidemic measures, toys will be purchased in e-shops much more often this year than in previous years.

(Prague, November 13, 2020) The Czech Trade Inspection Authority continued to inspect online shops during the pandemic period. In the third quarter of 2020, it carried out 160 inspections and saw breaches of the Consumer Protection Act in 128 cases, i.e. 80%." At the time of the pandemic, the public prefers to make purchases over the Internet. For this reason, new e-shops also occur, some of which have problems complying with the law. E-shop operators most often fail to inform consumers about the subject of out-of-court resolution of consumer d...