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E-podatelna

European consumer

European Consumer Centre Czech Republic (ECC) provides information about consumer rights in the European Common Market. It assists and advises consumers in their disputes with merchants from other countries of the European Union, Norway and Iceland.
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Mimosoudní řešení sporů

Consumer Rights

The buyer’s rights, or the corresponding responsibilities of entrepreneurs during the manufacture, import, distribution and sale of products, can be found in a range of special legislation related to the specific commodity or to certain properties of the product, etc.
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Kontakty

Advisory activities

Need to advise or ask? Take advantage of our advisory line with information and the possibility to get in touch with the operator.
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Press Releases
Prague, 17.2.2026

Last year, CTIA seized 21,856 counterfeit items worth more than CZK 82.5 million

(Prague, February 17, 2026) In 2025, the Czech Trade Inspection Authority focused on enforcing the ban on offering, selling, and storing pr...
Prague, 13.2.2026

CTIA monitored fuel quality: Last year, a total of 10 samples out of 2,425 collected failed to meet the requirements

(Prague, February 13, 2026) The Czech Trade Inspection Authority regularly monitors and evaluates the quality of fuels on the Czech market....
Prague, 29.1.2026

Recommendations of the Czech Trade Inspection Authority when purchasing highway vignettes in 2026

(Prague, January 29, 2026) The Czech Trade Inspection Authority recommends using official sales points in the Czech Republic to pay the tim...
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