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E-podatelna

European consumer

European Consumer Centre Czech Republic (ECC) provides information about consumer rights in the European Common Market. It assists and advises consumers in their disputes with merchants from other countries of the European Union, Norway and Iceland.
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Mimosoudní řešení sporů

Consumer Rights

The buyer’s rights, or the corresponding responsibilities of entrepreneurs during the manufacture, import, distribution and sale of products, can be found in a range of special legislation related to the specific commodity or to certain properties of the product, etc.
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Kontakty

Advisory activities

Need to advise or ask? Take advantage of our advisory line with information and the possibility to get in touch with the operator.
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Press Releases
Prague, 30.4.2025

In 2024, CTIA inspected compliance with the Act on End-of-Life Products

(Prague, April 30, 2025) Last year, the Czech Trade Inspection Authority focused on inspecting the compliance with Act No. 542/2020 Coll., on En...
Prague, 24.4.2025

The Czech Trade Inspection Authority inspected light chains

(Prague, April 24, 2025) In the second half of last year, the Czech Trade Inspection Authority inspected whether light chains delivered to ...
Prague, 14.4.2025

-On Easter Monday, April 21, sales are prohibited in stores with a sales area of over 200 square meters; this prohibition does not apply on Good Friday

(Prague, April 14, 2025) The provisions of the Act on Retail and Wholesale Opening Hours, prohibiting sales on certain public holidays in s...
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